Hi,
i am running amplipi v0.1.9 and have problems that sometimes the volume control doesn’t react anymore, volume and mute for a zone.
The GUI is changing for example from mute to unmuted but after some seconds, it came back to previous status. testing to add the zone to another input doesn’t work neither.
Only option is to reboot the system.
Nothing special from configuration, last week we did update + factory reset.
what i could see in the logs:
Oct 13 02:22:23 amplipi authbind[820]: INFO: 192.168.1.105:60066 - “GET /api HTTP/1.1” 200 OK
Oct 13 02:22:25 amplipi authbind[820]: INFO: 192.168.1.105:60066 - “GET /api HTTP/1.1” 200 OK
Oct 13 02:22:25 amplipi authbind[820]: INFO: 192.168.1.105:60066 - “PATCH /api/zones/0 HTTP/1.1” 404 Not Found
Oct 13 02:22:27 amplipi authbind[820]: INFO: 192.168.1.105:60066 - “GET /api HTTP/1.1” 200 OK
where the IP 192.168.1.105 is the one from the computer where i have the webinterface open.
in the browser console error:
after reboot amplipi it’s again solved but for max some hours.
Oh no, there is an issue with your AmpliPi hardware. This error should be extremely rare. Please contact support at support@micro-nova.com.
If/when this happens again, can you try doing a reset of the hardware (not the Pi) by clicking Configuration->“Hardware Reset”->Reset button? If that even temporarily fixes the problem it will help us narrow down the issue.
I am also experiencing this exact issue and can confirm that the “hardware reset” doesn’t solve it.
I’ll email support tomorrow about it.
The odd thing is that it was working great for a few months and started doing this a few weeks ago.
For both of you, is this happening to a single zone or all of them?
@jzawodn, does rebooting (even temporarily) fix the issue?
If rebooting it doesn’t solve it, the last thing we suggest trying is a full power down then start. This will power down all of the electronics, including any that could have gotten into a bad state.
Here’s how to do a full power down in v0.1.9:
The unit will take 30-60 seconds to fully boot and load the AmpliPi application. Does it work after that?
For me it happens to all active zones (either 2 or 3 depending on what I’ve enabled).
I did a full reboot and, yes, that appears to fix it for some amount of time. I’ve rebooted several times in the last few weeks and it seems to happen again within a few hours or maybe a day. I’ll try to note the time next time
I didn’t had the issue anymore since i did the “hardware reset” option, +/-5days ago.
Could be that we didn’t used different inputs in last days that much, will test that also to see if the issue returns.
I have checked the logs and couldn’t find the error " 404 Not Found" anymore
sorry but we had the same issue this morning,
situation:
Or it’s just a coincidence that we didn’t have it for a week OR it’s linked to combination zones or inputs
Sorry to hear that., it really sucks that you are still experiencing this. Given the rate that you are experiencing this, it really seems like a hardware issue that needs to be fixed. You should contact support to initiate a repair.
Just a heads up: the logs are stored in memory so after a reboot they will be gone. This is done to preserve the MMC onboard the pi.
damn… i have the same issue and even worse.
will send email to support@micro-nova.com
Ooops, support email was contact@micro-nova.com sorry about tthat! Just enabled support@micro-nova.com. It should actually work now 
ok no problem, thanks.
The latest software update appears to have fixed this for me.
@jzawodn Hi Jeremy, could i ask if you had this issue since december 22?
We had both a bit the same issue but from our side it is still not solved, even after sending the unit back to AmpliPi. We’ve tested on all versions untill now on the latest version.
It looks like its linked to something about user behaviour or network or …
Is there anything else you’ve changed?
Do you have a special network? here ia have a broadband router > Unifi gateway, Unifi siwtch and all special options are already disabled to eliminate network issues.
