# Spotify - Unavailable to control **URL:** \ **Category:** Troubleshooting\ **Created:** [August 15, 2022, 10:05pm UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127 "2022-08-15T22:05:21Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![mkomar](https://avatars.discourse-cdn.com/v4/letter/m/6bbea6/32.png) [@mkomar](https://amplipi.discourse.group/u/mkomar)\ **Post date:** [August 15, 2022, 10:05pm UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127/1 "2022-08-15T22:05:21Z")
No recent changes I’m aware of, but suddenly getting that message. I’ve tried rebooting and reconnecting things. ---
**Author:** ![linknum23](https://yyz2.discourse-cdn.com/free1/user_avatar/amplipi.discourse.group/linknum23/32/6_2.png) [@linknum23](https://amplipi.discourse.group/u/linknum23)\ **Post date:** [August 16, 2022, 12:35am UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127/2 "2022-08-16T00:35:57Z")
Sorry you are having trouble with this. I don’t think we’ve seen that. Do you have a screen shot of the error message? Also what version of AmpliPi are you using? ---
**Author:** ![mkomar](https://avatars.discourse-cdn.com/v4/letter/m/6bbea6/32.png) [@mkomar](https://amplipi.discourse.group/u/mkomar)\ **Post date:** [August 16, 2022, 1:56am UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127/3 "2022-08-16T01:56:34Z")
I don’t have access to that network right now, but I found this image on another forum (unrelated to AmpliPi) that shows what I was seeing. ![image](https://global.discourse-cdn.com/free1/uploads/amplipi/original/1X/aee2b04ae1e2d287083c6bca67113962b4c618ca.png) The forum I got that screenshot from (again, NOT AmpliPi specific) talks about needing to pair the devices, so I suspect it has nothing to do with this, but just for reference, it was here: > **[\[Connect\] Connect to a device / “Unavailable to Control”](https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Connect-Connect-to-a-device-Unavailable-to-Control/td-p/5332655)** > > Plan Premium Country Japan Device iMac, iPad, AppleTV, LINN DSM Operating System macOS (12.1), iPadOS 15.2.1, AppleTV, LINN DSM My Question or Issue I have two Spotify Connect-enabled devices, one is an AppleTV and the other is a LINN DSM. When I... I’m running - v0.1.8 ---
**Author:** ![linknum23](https://yyz2.discourse-cdn.com/free1/user_avatar/amplipi.discourse.group/linknum23/32/6_2.png) [@linknum23](https://amplipi.discourse.group/u/linknum23)\ **Post date:** [August 16, 2022, 2:09am UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127/4 "2022-08-16T02:09:01Z")
Sorry if this seems obvious, are you using a Spotify premium account? According to their docs this is the behavior returned for a regular (unpaid) Spotify account. ---
**Author:** ![mkomar](https://avatars.discourse-cdn.com/v4/letter/m/6bbea6/32.png) [@mkomar](https://amplipi.discourse.group/u/mkomar)\ **Post date:** [August 16, 2022, 2:30am UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127/5 "2022-08-16T02:30:08Z")
I am using a premium account. I’ll be able to provide more data tomorrow. ---
**Author:** ![linknum23](https://yyz2.discourse-cdn.com/free1/user_avatar/amplipi.discourse.group/linknum23/32/6_2.png) [@linknum23](https://amplipi.discourse.group/u/linknum23)\ **Post date:** [August 16, 2022, 2:50pm UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127/6 "2022-08-16T14:50:56Z")
I have a hunch this might be a time out of sync problem. Can you ssh into your amplipi and run the command `timedatectl` and report the output? If you haven’t SSH’d into your amplipi before: 1. use an ssh client such as Putty to ssh into `pi@amplipi.local` 2. use the password found on amplipi’s display, you will have to touch the display to show it Also for further troubleshooting can you try using spotify’s web player on a computer connected to your network? That will rule out an device specific issues. ---
**Author:** ![mkomar](https://avatars.discourse-cdn.com/v4/letter/m/6bbea6/32.png) [@mkomar](https://amplipi.discourse.group/u/mkomar)\ **Post date:** [August 16, 2022, 3:44pm UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127/7 "2022-08-16T15:44:51Z")
So, this morning I noted that the problem was gone. I was able to connect and all appeared well, but there was no audio. Volumes were all at reasonable levels. I rebooted all the things. I noticed that none of the LED lights were lit on the front of the case, so I pulled the power and restarted it and now all is working fine as expected. The output you asked for anyway: root@amplipi:~# timedatectl Local time: Tue 2022-08-16 16:42:37 BST Universal time: Tue 2022-08-16 15:42:37 UTC RTC time: n/a Time zone: Europe/London (BST, +0100) System clock synchronized: yes NTP service: active RTC in local TZ: no ---
**Author:** ![linknum23](https://yyz2.discourse-cdn.com/free1/user_avatar/amplipi.discourse.group/linknum23/32/6_2.png) [@linknum23](https://amplipi.discourse.group/u/linknum23)\ **Post date:** [August 23, 2022, 4:35pm UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127/8 "2022-08-23T16:35:43Z")
Hmm it sounds like the entire AmpliPi got into a bad state. Please let us know if this happens again so we can diagnose this further. ---
**Author:** ![mkomar](https://avatars.discourse-cdn.com/v4/letter/m/6bbea6/32.png) [@mkomar](https://amplipi.discourse.group/u/mkomar)\ **Post date:** [November 1, 2022, 7:50pm UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127/9 "2022-11-01T19:50:11Z")
It’s no longer showing up … The output you asked for last time: root@amplipi:~# timedatectl Local time: Tue 2022-11-01 19:50:26 GMT Universal time: Tue 2022-11-01 19:50:26 UTC RTC time: n/a Time zone: Europe/London (GMT, +0000) System clock synchronized: yes NTP service: active RTC in local TZ: no ---
**Author:** ![linknum23](https://yyz2.discourse-cdn.com/free1/user_avatar/amplipi.discourse.group/linknum23/32/6_2.png) [@linknum23](https://amplipi.discourse.group/u/linknum23)\ **Post date:** [November 2, 2022, 6:19pm UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127/10 "2022-11-02T18:19:59Z")
Oh no! Is there anything that you can think of that changed? That `datetimectl` output looks good from our perspective. One other thing we can try to fix this is using our new (in development) Spotify client. Lets see if we can make a pre-release of it for you to test with. ---
**Author:** ![mkomar](https://avatars.discourse-cdn.com/v4/letter/m/6bbea6/32.png) [@mkomar](https://amplipi.discourse.group/u/mkomar)\ **Post date:** [November 2, 2022, 6:41pm UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127/11 "2022-11-02T18:41:34Z")
No changes I’m aware of. Recently, it has been a little flakey … The resolution has been to remove Spotify from all channels and then readd it. I think that has the effect of restarting the service? That hasn’t resolved it this time. I’d be happy to check out a pre-release. ---
**Author:** ![linknum23](https://yyz2.discourse-cdn.com/free1/user_avatar/amplipi.discourse.group/linknum23/32/6_2.png) [@linknum23](https://amplipi.discourse.group/u/linknum23)\ **Post date:** [November 3, 2022, 4:05pm UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127/12 "2022-11-03T16:05:15Z")
We added a prerelease that you can test out the new Spotify client in. To check it out: 1. Go to the web app at [http://amplipi.local/](http://amplipi.local/) 2. Click the gear icon ( **⚙** ) in the upper right corner to go to the configuration page 3. Select **Updates** and click the **Check for Updates** button 4. Click the **Older Releases** tab and select the \*\* Spotify Upgrade - Prerelease\*\* release 5. Click the **Start Update** button Please test it and let us know how it behaves. We have tested the new Spotify client but haven’t done extensive testing on this yet. You should not have to change anything about your Spotify stream configurations. Feel free to leave feedback at [#383](https://github.com/micro-nova/AmpliPi/discussions/398) ---
**Author:** ![Juggler](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@Juggler](https://amplipi.discourse.group/u/Juggler)\ **Post date:** [November 4, 2022, 12:35pm UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127/13 "2022-11-04T12:35:52Z")
I will also be testing… thanks for the pre-release. ---
**Author:** ![mkomar](https://avatars.discourse-cdn.com/v4/letter/m/6bbea6/32.png) [@mkomar](https://amplipi.discourse.group/u/mkomar)\ **Post date:** [November 4, 2022, 7:05pm UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127/14 "2022-11-04T19:05:00Z")
So far, so good. I’ll report back if it drops off again. ---
**Author:** ![mkomar](https://avatars.discourse-cdn.com/v4/letter/m/6bbea6/32.png) [@mkomar](https://amplipi.discourse.group/u/mkomar)\ **Post date:** [November 10, 2022, 7:12pm UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127/15 "2022-11-10T19:12:51Z")
I was planning on reporting back that everything is going great today … but it just dropped off again. I’ve not tried doing anything to get it back so as to preserve the current state. Is there anything I should do? Small update … I wasn’t seeing it on my desktop, which is wired ethernet to the same VLAN as the Amplipi device. I then launched the app on my phone with is WiFi to the same network … and it WAS showing there … so I selected that device on my phone and it’s working fine. ---
**Author:** ![mkomar](https://avatars.discourse-cdn.com/v4/letter/m/6bbea6/32.png) [@mkomar](https://amplipi.discourse.group/u/mkomar)\ **Post date:** [October 3, 2023, 5:59pm UTC](https://amplipi.discourse.group/t/spotify-unavailable-to-control/127/16 "2023-10-03T17:59:34Z")
It’s been unreachable pretty frequently lately from any client devices. Rebooting the amplipi seems to bring it back.